FAQ Category: General Enquiries

SlowDays has decided to communicate only by email. With time, we have realized that it is the only way for us to give correct and fast answers to various doubts and requests. If you are interested in learning more, you can find our reasons here. So send us your request now to claudia@slowdays.it or fill in the form on the product to get in touch with us!      

As you can read on our Home Page: Money-back guarantee Upon receiving the details of your program, if you don't like it you can opt-out and get a refund! I could tell you that we should be a little more able to live the experiences for what they are, that just because it's an experience I can't be 100% sure that it's completely to my liking until I've lived it. It is not a hotel room, where I can guess the color of the bathroom tiles before arriving, it is a world of sensations that everyone is free to live in according to their own sensitivity. OK, IT'S ALL BEAUTIFUL, BUT ISN'T IT ENOUGH? Ok, I'm in...I accept the challenge! We give you a money-back guarantee!!! Is that not enough? When you receive the description of your trip or your experience, you can decide to ask for changes or even be fully refunded ... and friends as before! We trust what we offer and we want you to too!

We have packages for all budgets and needs. Experiences of a few hours or several days. You can choose the all-inclusive formula or just some of our small incursions in a trip organized entirely by you. You can choose between the packages that we offer on the site or request something customized. The experiences are made and built at the time of the request by us according to the availability of the moment and your requests. That's why sometimes I might say no, that I don't have availability...maybe the experience is available but we don't have the time to organize it. That's why we ask you as much as possible to contact us in advance. And that's also why we can't make you buy the packages on the website, but we have to confirm availability later.

Taking care of your requests I will take a moment to tell you how I work:  Ours are never ready-made tours that are already organized, and just "push a button" so they can be offered. Why? Because I propose a set of experiences that I tell you about in the packages you see on the website, which are declined in many possible compositions. First of all, depending on the number of participants and the date, there can be adjustments and variations to the package. I give an example to illustrate: You are a 10 people who want to come on a Saturday. I have to search among the vendors I work with, those available on that date, for ten people and that, as an environment and offer, fit the type of event you request. After defining one of the stages in your package, I need to arrange the others accordingly. If the best winery is too far away from the vendor I had planned for the e-bikes, I have to choose one of the other, closer or otherwise more convenient. And so on, until I thought of your package for that particular day and the number of participants. Consequently, after your request, I ask you for a few days to define and create the best quote for you. I will return as soon as I am ready with the quote or when I have some specific questions for you. I guarantee that I have never sent a quote later than five days after sending this email which is to inform you that ... I am working for you.

Details of each tour are provided after confirmation and payment (down payment or balance as appropriate) of the tour. If you are not comfortable with what I can choose for you, I can tell you that we have been serving happy clients for 5 years and here is the proof :-) But that's not enough! If there is something wrong, when you get the details (this has NEVER happened!!), we talk about it and find alternatives (within the budget of course :-P !) and according to availability.   

Some of our tours cannot be adapted in case of allergies, intolerances or food preferences such as vegetarian/vegan. This is because, very often, we rely on small wineries or facilities that are not equipped for these particular needs. Please let us know in advance if you have any of these needs so that we can consider alternative solutions.