Bad weather is a variable we unfortunately cannot control. By “bad weather” we mean a reliable forecast (source: 3B Weather) of rain with a high probability and for several consecutive hours, not simply instability or the possibility of short showers.
1. Same-day experiences not related to particular events
In case of bad weather, we will postpone the experience to a new date, to be agreed upon together.
2. Weekend experiences not related to particular events (with overnight stay)
You cannot cancel the entire package, as it includes an overnight stay.
In case of bad weather:
- We are looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time);
- If an activity cannot be performed and no alternative is found, we refund only the unused portion;
- If possible, and with the suppliers’ agreement, we may postpone the entire package.
3. Special events (bachelor/hen parties, birthdays, graduations, etc.)
Generally, the customer cannot postpone. In the 48-72 hours before the event, we coordinate with the group and choose an alternative plan from the available activities.
- If plan B costs more, you will need to pay the difference.
- If it costs less, we refund the difference.
- You can always request a refund for the canceled activity only.
- We’re looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time); when available, we can also consider workshops or indoor activities.
4. Plan B guaranteed
For those who want 100% security, you can book a guaranteed plan B at the time of confirmation.
- It is non-refundable because it requires immediate commitment from our suppliers, who cannot welcome other customers.
- In case of bad weather, it will already be ready and confirmed.
Refer to the Booking policies: Bad-Time Withdrawal-Cancellation
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