In general, we follow the conditions that you find on this page and that we summarize below
In case of withdrawal from the tourist package, the customer is, in any case, responsible for the payment of the price of the tourist package. If the withdrawal occurs for reasons other than those provided for in Article 7 of these General Conditions, the customer must pay, according to art.1373, paragraph III of the Civil Code, a cancellation fee as specified below:
10% of the price of the tourist package if the cancellation is made up to 30 days before departure
30% of the price of the tourist package if the cancellation is made between 29 and 18 days before departure
50% of the price of the tourist package if the cancellation is made between 17 and 10 days before departure.
75% of the price of the tourist package if the cancellation occurs between 9 and 3 days before departure
100% of the price of the tourist package if the cancellation is made after these terms.
If the number of participants changes by only one unit, you were supposed to be 9 and you will be 8 for example, we will recalculate the balance and the person who will not come will not have to pay the balance. Except for any fixed costs such as an exclusive guide for your group, or transport by bus/train, or in case of particularly small groups that would not allow us to cover the expenses “alive”.
In case of major changes, we will evaluate the moment with maximum transparency and flexibility as we have always done with all groups.
In case of cancellations due to force majeure (e.g., Covid-related region blocks), we will be able to postpone the event or cancel it.