If one or more people have to cancel (even partially), what happens?

It depends on the type of tour event and the reason for the cancellation. Here are the simplified rules:

1) Changes in the number of participants (no bad weather)

• If 1 person is missing: let’s recalculate the balance. Those who don’t participate don’t pay the balance, except for non-split fixed costs (e.g., exclusive driving, transfer/bus, minimum supplier expenses).
• If more people are missing or the group drops below the minimum required: let’s check together remodulations (tasks/times/price). We update you with maximum transparency.

2) Bad weather – for same-day outdoor tours only

• You can postpone the experience (notifying within 48 hours) or
• get an 80% refund of the amount paid.
  This clause applies only to daily outdoor experiences; weather assessment is based on official sources (e.g., 3B Weather, Nimbus, Aeronautical Weather).

3) Multi-day overnight tour

• We handle this case by case: we can move the package or reshape it; additional costs or program changes may apply. Overnight stay may not be cancelable (based on cancellation date)

4) Other causes for cancellation

• The General Conditions (criminal/time) apply.