FAQs

We do not offer this service. We had a contract with an insurance company, but after three years of not using it, we decided to cancel the option.

Our cancellation conditions cover various possibilities and offer alternative plans: a fee if booked in advance, or integration if chosen only due to bad weather.

It depends on the type of tour event and the reason for the cancellation. Here are the simplified rules:

1) Changes in the number of participants (no bad weather)

• If 1 person is missing: let’s recalculate the balance. Those who don’t participate don’t pay the balance, except for non-split fixed costs (e.g., exclusive driving, transfer/bus, minimum supplier expenses).
• If more people are missing or the group drops below the minimum required: let’s check together remodulations (tasks/times/price). We update you with maximum transparency.

2) Bad weather – for same-day outdoor tours only

• You can postpone the experience (notifying within 48 hours) or
• get an 80% refund of the amount paid.
  This clause applies only to daily outdoor experiences; weather assessment is based on official sources (e.g., 3B Weather, Nimbus, Aeronautical Weather).

3) Multi-day overnight tour

• We handle this case by case: we can move the package or reshape it; additional costs or program changes may apply. Overnight stay may not be cancelable (based on cancellation date)

4) Other causes for cancellation

• The General Conditions (criminal/time) apply.

Bad weather is a variable we unfortunately cannot control. By “bad weather” we mean a reliable forecast (source: 3B Weather) of rain with a high probability and for several consecutive hours, not simply instability or the possibility of short showers.

1. Same-day experiences not related to particular events
In case of bad weather, we will postpone the experience to a new date, to be agreed upon together.

2. Weekend experiences not related to particular events (with overnight stay)

You cannot cancel the entire package, as it includes an overnight stay.
In case of bad weather:

• We are looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time);
• If an activity cannot be performed and no alternative is found, we refund only the unused portion;
• If possible, and with the suppliers’ agreement, we may postpone the entire package.

3. Special events (bachelor/hen parties, birthdays, graduations, etc.)
Generally, the customer cannot postpone. In the 48-72 hours before the event, we coordinate with the group and choose an alternative plan from the available activities.

• If plan B costs more, you will need to pay the difference.
• If it costs less, we refund the difference.
• You can always request a refund for the canceled activity only.
• We’re looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time); when available, we can also consider workshops or indoor activities.

4. Plan B guaranteed
For those who want 100% security, you can book a guaranteed plan B at the time of confirmation.

• It is non-refundable because it requires immediate commitment from our suppliers, who cannot welcome other customers.
• In case of bad weather, it will already be ready and confirmed.

Refer to the Booking policies: Bad-Time Withdrawal-Cancellation

Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.

Tours that involve outdoor activities and still cannot be enjoyed with alternatives.

In case of bad weather, it will be possible to

• Postpone the experience by warning up to 48 hours in advance

or

• Receive a refund of 80% of the amount paid

Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.

These clauses apply only to day tours involving outdoor activities.

For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis.  Shifting may result in additional costs or changes to the program.

The reference sites for evaluation are.:  3bmeteo  nimbus  Meteo-Aeronautica.

Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.

The answer is: it depends!

It depends on the type of tour, whether it involves an overnight stay or not, and on the availability in that period both of us and of our partners and collaborators.

The fact that we are a group implies a greater organizational effort (even for you I imagine!) and therefore it is advisable to contact us AT LEAST 3 weeks before the event, but the sooner the better!

The Langhe, specifically Alba CN, is located in Piedmont, 60km south of Turin, 150km southwest of Milan, and 145km north of Genoa.

To reach it by motorway, from Milan or Genoa, the most convenient exit is Asti Est on the A33.

Trains connect Alba to Turin hourly. If you arrive by train, you might consider tours that stay in Alba or include Vespas or e-bikes. We work with suppliers who can deliver the vehicle to a location near the station. Less than 1km.

If, however, you choose a tour that does not include transportation and you choose the train, you will need your own transportation. It’s unthinkable to use public transportation. We provide chauffeured transportation.

Slowdays has decided to communicate only by email.

Over time, we have realized this is the only way to give accurate, quick answers to questions and requests.

If you’re interested in learning more, trovi here are our reasons.

Then send your request to claudia@slowdays.it now or fill out the form on the product to get in touch with us!

If needed, we can speak, but we will evaluate it later.

I understand the request, but we can’t confirm the final names of the structures/tasks in advance.

Why

We are not a portal that lists third parties: we organize your tour and choose the most suitable partners from time to time.

• We work with a tested network of suppliers: we test experiences and select those that match the package’s quality, style, and timing.
• Each tour is tailored (dates, number, interest): the real availability occurs near the request/confirmation.
• To be fair to partners, we don’t ask for burst options for every quote; that would create confusion and unnecessary blocks.

How we work (clear and simple)

1. You tell us dates, participants, interests.
2. We build the custom program and verify the critical availability.
3. Once you confirm, we finalize the reservations and confirm the details with the suppliers.
4. A few days before departure, you receive the final program (with useful names, times, contacts).

If you have specific preferences

• Tell us right away (e.g., a winery or area): if available, we include it; otherwise, we propose a similar alternative.

To understand how we work, you can take a look at the reviews: they are the best way to get an idea of our organization and the “Slow” experience.

As you can read on our Home Page:

Money-back guarantee

Upon receiving the details of your program, if you don’t like it you can opt-out and get a refund!

I could tell you that we should be a little more able to live the experiences for what they are, that just because it’s an experience I can’t be 100% sure that it’s completely to my liking until I’ve lived it. It is not a hotel room, where I can guess the color of the bathroom tiles before arriving, it is a world of sensations that everyone is free to live in according to their own sensitivity.

OK, IT’S ALL BEAUTIFUL, BUT ISN’T IT ENOUGH? Ok, I’m in…I accept the challenge! We give you a money-back guarantee!!! Is that not enough?

When you receive the description of your trip or your experience, you can decide to ask for changes or even be fully refunded … and friends as before!

We trust what we offer and we want you to too!

A few days before the start of the Tour, you will receive a program with two very important pieces of information:

• SlowDays Phone Number: Use only during the Tour for any general needs. Problems with participants, problems tracking down a provider, difficulty finding program information.
• Supplier phone number for each experience/service: Use to communicate delays, get assistance with rented vehicles (bike – wasp), and reach them if you have difficulty with GPS, for example.

Tours that involve outdoor activities and still cannot be enjoyed with alternatives.

In case of bad weather, it will be possible to

• Postpone the experience by warning up to 48 hours in advance

or

• Receive a refund of 80% of the amount paid

Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.

These clauses apply only to day tours involving outdoor activities.

For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis.  Shifting may result in additional costs or changes to the program.

The reference sites for evaluation are.:  3bmeteo  nimbus  Meteo-Aeronautica.

SlowDays is a tour operator specializing in the Langhe, Roero, and Monferrato.

We organize day trips and multi-day tours for anyone wishing to discover this region, a UNESCO World Heritage Site since 2014, with the local knowledge of people who live and work here.

Browse our tours on our website, grouped by experience type.

You can book our tours for your preferred dates each year, from early March to the end of November.

SlowDays packages combine several experiences that complement each other in terms of timing and activities. We rarely offer individual experiences: when we do, they are usually more substantial activities that make a complete experience on their own.

Each tour on our website includes a minimum number of participants, a description of what is included, and a per-person price.

When you request one of our tours, these are the steps we take to prepare your quotation and organize your experience:

• We create a quotation based on your requested tour start and end dates.
• Please let us know about any food allergies in advance, as some providers are NOT equipped to accommodate them.
• For each experience, we check the availability of key providers, those with limited availability that we can’t easily replace.
• We also check that the other experiences are available, taking existing bookings for the same date into account, and ensure the timings flow smoothly across the itinerary. If even one experience is unavailable, we may need to find alternatives, rearrange the order while keeping the overall itinerary practical, or ask you to consider another date.
• Once we’ve provisionally held the key experiences for a limited number of days, we’ll prepare and send your quotation.
• We set an expiry date on our quotation out of respect for the providers we work with. This allows us to release provisional reservations promptly so that they can accept other bookings. We appreciate a reply after you receive your quotation. Even a simple “no, thank you” is welcome.
• Once you accept the quotation, we ask for a 30% deposit, or full payment if the tour is approaching, within 30–40 days of the start date.
• When you confirm your tour, we send booking confirmations to the providers for each experience, specifying the dates, number of participants, allergies, and any other information they need to deliver the experience smoothly.
• Around two weeks before your tour, we check the experiences again, prepare your itinerary, and send it to you.
• For packages that include a route or map, we also check the route and any planned stops.
• Three days before the tour, we send a final reminder to the providers, confirming who will be coming, any allergies, the number of participants, and the details of the experience.
• During your tour, we provide a dedicated contact number for support and information throughout your stay in the Langhe.

 A little introduction to life in our office, taking you behind the scenes of our turtle-paced world.

The answer is: it depends!

It depends on the type of tour, whether it involves an overnight stay or not, and on the availability in that period both of us and of our partners and collaborators.

The fact that we are a group implies a greater organizational effort (even for you I imagine!) and therefore it is advisable to contact us AT LEAST 3 weeks before the event, but the sooner the better!

I understand the request, but we can’t confirm the final names of the structures/tasks in advance.

Why

We are not a portal that lists third parties: we organize your tour and choose the most suitable partners from time to time.

• We work with a tested network of suppliers: we test experiences and select those that match the package’s quality, style, and timing.
• Each tour is tailored (dates, number, interest): the real availability occurs near the request/confirmation.
• To be fair to partners, we don’t ask for burst options for every quote; that would create confusion and unnecessary blocks.

How we work (clear and simple)

1. You tell us dates, participants, interests.
2. We build the custom program and verify the critical availability.
3. Once you confirm, we finalize the reservations and confirm the details with the suppliers.
4. A few days before departure, you receive the final program (with useful names, times, contacts).

If you have specific preferences

• Tell us right away (e.g., a winery or area): if available, we include it; otherwise, we propose a similar alternative.

To understand how we work, you can take a look at the reviews: they are the best way to get an idea of our organization and the “Slow” experience.

Tours that involve outdoor activities and still cannot be enjoyed with alternatives.

In case of bad weather, it will be possible to

• Postpone the experience by warning up to 48 hours in advance

or

• Receive a refund of 80% of the amount paid

Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.

These clauses apply only to day tours involving outdoor activities.

For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis.  Shifting may result in additional costs or changes to the program.

The reference sites for evaluation are.:  3bmeteo  nimbus  Meteo-Aeronautica.

Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.

Tour details are provided after confirmation and payment (down payment or balance, as applicable).

If you’re not comfortable with what I can choose for you, I can tell you that we’ve been serving happy customers since 2016, and quite a few; there’s proof 🙂

But that’s not enough! If something’s wrong, when you get the details (it NEVER happened!!!), we talk about it and find alternatives (obviously within budget 😛 !) and as available.

1) Send the request

• Click on “Info and reservations” (top or bottom of the tour page).
• Fill out the form by answering questions (best if you indicate data/e, number of people, and any allergies).

2) Check availability

• We receive your request and check the availability of the suppliers/activities.
• We will get back to you as soon as possible with confirmation of feasibility (or alternatives).

3) Confirmation and payment

• After we confirm, you can pay by bank transfer, credit card, or Satispay.
• We will send you the summary of what is included and the next steps.

Important: When you send us your request, you do not purchase a “ready-made” tour. You are requesting the organization of a tour as you have seen, for the date you request and the number of people you will be.

We organize all tours by request, on the date and for the number of participants you indicate.

After you request and we confirm availability, SlowDays sends a quote with a description of the experiences, dates, and number of participants. The quote has an expiration date. To book, you must pay a 30% deposit, as indicated on the quote. We will then request the balance 15 days before the tour starts. For tours starting within 30 days of the requested date, we will require the full balance to book.

Some of our tours cannot be adapted for allergies, intolerances, or dietary preferences such as vegetarian/vegan. This is because we often rely on small cellars or structures that aren’t equipped for these needs.

Please report these needs in advance so we can evaluate any alternative solutions.

Let’s take charge of your request and start building a preventive plan designed for you (our tours aren’t “standard”; each proposal is built around your dates and number of participants).

What we do, step by step.

• Check needs: We check dates, people, and any allergies/intolerances.
• “Critical” supplier availability: wineries, guides, rentals, transfers… Li we option and align timetables with all other activities.
• Route Optimization: If, for example, the best winery is too far from the e-bike rental, we recompose the package by choosing closer suppliers or different times.
• Alternative: If something isn’t available, we choose equivalent options or, if that’s impossible, an alternative date.
• Sending Quote: Once each stage is in place, we send you the quote with an expiration date (out of respect for supplier options).

Times

We will reply as soon as possible with any clarifications. The quote arrives within 3 business days of your request (usually sooner). To speed things up, please include the date/period, number of people, interests (e.g., wine, e-bike, trekking), and any allergies/intolerances in your email.

Slowdays has decided to communicate only by email.

Over time, we have realized this is the only way to give accurate, quick answers to questions and requests.

If you’re interested in learning more, trovi here are our reasons.

Then send your request to claudia@slowdays.it now or fill out the form on the product to get in touch with us!

If needed, we can speak, but we will evaluate it later.

Tours that involve outdoor activities and still cannot be enjoyed with alternatives.

In case of bad weather, it will be possible to

• Postpone the experience by warning up to 48 hours in advance

or

• Receive a refund of 80% of the amount paid

Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.

These clauses apply only to day tours involving outdoor activities.

For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis.  Shifting may result in additional costs or changes to the program.

The reference sites for evaluation are.:  3bmeteo  nimbus  Meteo-Aeronautica.

Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.

Tours that involve outdoor activities and still cannot be enjoyed with alternatives.

In case of bad weather, it will be possible to

• Postpone the experience by warning up to 48 hours in advance

or

• Receive a refund of 80% of the amount paid

Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.

These clauses apply only to day tours involving outdoor activities.

For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis.  Shifting may result in additional costs or changes to the program.

The reference sites for evaluation are.:  3bmeteo  nimbus  Meteo-Aeronautica.

Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.

Tours that involve outdoor activities and still cannot be enjoyed with alternatives.

In case of bad weather, it will be possible to

• Postpone the experience by warning up to 48 hours in advance

or

• Receive a refund of 80% of the amount paid

Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.

These clauses apply only to day tours involving outdoor activities.

For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis.  Shifting may result in additional costs or changes to the program.

The reference sites for evaluation are.:  3bmeteo  nimbus  Meteo-Aeronautica.