FAQs

We do not offer this service. We had a contract with an insurance company, but after three years of not using it, we decided to cancel the option.

Our cancellation conditions cover various possibilities and offer alternative plans: a fee if booked in advance, or integration if chosen only due to bad weather.

It depends on the type of tour event and the reason for the cancellation. Here are the simplified rules:

1) Changes in the number of participants (no bad weather)

• If 1 person is missing: let’s recalculate the balance. Those who don’t participate don’t pay the balance, except for non-split fixed costs (e.g., exclusive driving, transfer/bus, minimum supplier expenses).
• If more people are missing or the group drops below the minimum required: let’s check together remodulations (tasks/times/price). We update you with maximum transparency.

2) Bad weather – for same-day outdoor tours only

• You can postpone the experience (notifying within 48 hours) or
• get an 80% refund of the amount paid.
  This clause applies only to daily outdoor experiences; weather assessment is based on official sources (e.g., 3B Weather, Nimbus, Aeronautical Weather).

3) Multi-day overnight tour

• We handle this case by case: we can move the package or reshape it; additional costs or program changes may apply. Overnight stay may not be cancelable (based on cancellation date)

4) Other causes for cancellation

• The General Conditions (criminal/time) apply.

Bad weather is a variable we unfortunately cannot control. By “bad weather” we mean a reliable forecast (source: 3B Weather) of rain with a high probability and for several consecutive hours, not simply instability or the possibility of short showers.

1. Same-day experiences not related to particular events
In case of bad weather, we will postpone the experience to a new date, to be agreed upon together.

2. Weekend experiences not related to particular events (with overnight stay)

You cannot cancel the entire package, as it includes an overnight stay.
In case of bad weather:

• We are looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time);
• If an activity cannot be performed and no alternative is found, we refund only the unused portion;
• If possible, and with the suppliers’ agreement, we may postpone the entire package.

3. Special events (bachelor/hen parties, birthdays, graduations, etc.)
Generally, the customer cannot postpone. In the 48-72 hours before the event, we coordinate with the group and choose an alternative plan from the available activities.

• If plan B costs more, you will need to pay the difference.
• If it costs less, we refund the difference.
• You can always request a refund for the canceled activity only.
• We’re looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time); when available, we can also consider workshops or indoor activities.

4. Plan B guaranteed
For those who want 100% security, you can book a guaranteed plan B at the time of confirmation.

• It is non-refundable because it requires immediate commitment from our suppliers, who cannot welcome other customers.
• In case of bad weather, it will already be ready and confirmed.

Refer to the Booking policies: Bad-Time Withdrawal-Cancellation