Cancels - Bad weather
We do not offer this service. We had a contract with an insurance company, but after three years of not using it, we decided to cancel the option.
Our cancellation conditions cover various possibilities and offer alternative plans: a fee if booked in advance, or integration if chosen only due to bad weather.
It depends on the type of tour event and the reason for the cancellation. Here are the simplified rules:
1) Changes in the number of participants (no bad weather)
- If 1 person is missing: let’s recalculate the balance. Those who don’t participate don’t pay the balance, except for non-split fixed costs (e.g., exclusive driving, transfer/bus, minimum supplier expenses).
- If more people are missing or the group drops below the minimum required: let’s check together remodulations (tasks/times/price). We update you with maximum transparency.
2) Bad weather – for same-day outdoor tours only
- You can postpone the experience (notifying within 48 hours) or
- get an 80% refund of the amount paid.
This clause applies only to daily outdoor experiences; weather assessment is based on official sources (e.g., 3B Weather, Nimbus, Aeronautical Weather).
3) Multi-day overnight tour
-
We handle this case by case: we can move the package or reshape it; additional costs or program changes may apply. Overnight stay may not be cancelable (based on cancellation date)
4) Other causes for cancellation
-
The General Conditions (criminal/time) apply.
Bad weather is a variable we unfortunately cannot control. By “bad weather” we mean a reliable forecast (source: 3B Weather) of rain with a high probability and for several consecutive hours, not simply instability or the possibility of short showers.
1. Same-day experiences not related to particular events
In case of bad weather, we will postpone the experience to a new date, to be agreed upon together.
2. Weekend experiences not related to particular events (with overnight stay)
You cannot cancel the entire package, as it includes an overnight stay.
In case of bad weather:
- We are looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time);
- If an activity cannot be performed and no alternative is found, we refund only the unused portion;
- If possible, and with the suppliers’ agreement, we may postpone the entire package.
3. Special events (bachelor/hen parties, birthdays, graduations, etc.)
Generally, the customer cannot postpone. In the 48-72 hours before the event, we coordinate with the group and choose an alternative plan from the available activities.
- If plan B costs more, you will need to pay the difference.
- If it costs less, we refund the difference.
- You can always request a refund for the canceled activity only.
- We’re looking for alternative solutions (e.g., castle visits, tastings, lunches… as available at the time); when available, we can also consider workshops or indoor activities.
4. Plan B guaranteed
For those who want 100% security, you can book a guaranteed plan B at the time of confirmation.
- It is non-refundable because it requires immediate commitment from our suppliers, who cannot welcome other customers.
- In case of bad weather, it will already be ready and confirmed.
Refer to the Booking policies: Bad-Time Withdrawal-Cancellation
E-bike tours
Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.
Our routes do not include dirt tracks. If you would like an e-bike tour with gravel trails, I can arrange it with a licensed bike tour guide.
We always try to offer you paved and, as far as possible, not-too-busy routes. Our tours are about 30-40 km long, which, with an e-bike, is a reasonable and pleasant route. The total height difference is always between 500 and 600 meters. We also have less demanding ways, but it also depends on the tour you choose and the stages you want to visit!
Our routes have all been tested. It may happen, in exceptional cases, that there are interruptions and detours. We apologize in advance, as we cannot be informed about everything in good time 🙂
How does the track-following on your phone work?
We have fine-tuned and time-tested different paths and want to share them with you!
You will receive a track to follow on your mobile. We’ll show you the app to download, take you to the starting point, and guide you with on-screen arrows so you can enjoy the route at your own pace, without fear of getting lost.
The track will also include the dates and stops for your tour.
In some cases, we use Google Maps and send the map with the stages to follow directly in your app.
You don’t have to follow it: it’s just a help. If you have appointments (cellar, lunch, visit), you will naturally have to respect their schedules.
Sportswear is recommended. Bring a backpack to hold any packed lunch and comfortable shoes, preferably closed-toed.
They will come in handy if you have padded cycling shorts, although most saddles have minimal padding.
If your tour includes a map to follow, bring two cell phones or a portable charger to make sure you don’t run out of battery power and can no longer see the route.
No, e-bikes make the route easier, making it suitable even for those not used to long, tiring pedaling. You will need prior cycling experience and a basic level of physical fitness to ride in the Langhe hills. An e-bike helps with strenuous climbs but still requires effort.
Tours that involve outdoor activities and still cannot be enjoyed with alternatives.
In case of bad weather, it will be possible to
- Postpone the experience by warning up to 48 hours in advance
or
- Receive a refund of 80% of the amount paid
Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.
These clauses apply only to day tours involving outdoor activities.
For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis. Shifting may result in additional costs or changes to the program.
The reference sites for evaluation are.: 3bmeteo nimbus Meteo-Aeronautica.
General Enquiries
Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.
The answer is: it depends!
It depends on the type of tour, whether it involves an overnight stay or not, and on the availability in that period both of us and of our partners and collaborators.
The fact that we are a group implies a greater organizational effort (even for you I imagine!) and therefore it is advisable to contact us AT LEAST 3 weeks before the event, but the sooner the better!
The Langhe, specifically Alba CN, is located in Piedmont, 60km south of Turin, 150km southwest of Milan, and 145km north of Genoa.
To reach it by motorway, from Milan or Genoa, the most convenient exit is Asti Est on the A33.
Trains connect Alba to Turin hourly. If you arrive by train, you might consider tours that stay in Alba or include Vespas or e-bikes. We work with suppliers who can deliver the vehicle to a location near the station. Less than 1km.
If, however, you choose a tour that does not include transportation and you choose the train, you will need your own transportation. It’s unthinkable to use public transportation. We provide chauffeured transportation.
Slowdays has decided to communicate only by email.
Over time, we have realized this is the only way to give accurate, quick answers to questions and requests.
If you’re interested in learning more, trovi here are our reasons.
Then send your request to claudia@slowdays.it now or fill out the form on the product to get in touch with us!
If needed, we can speak, but we will evaluate it later.
I understand the request, but we can’t confirm the final names of the structures/tasks in advance.
Why
We are not a portal that lists third parties: we organize your tour and choose the most suitable partners from time to time.
- We work with a tested network of suppliers: we test experiences and select those that match the package’s quality, style, and timing.
- Each tour is tailored (dates, number, interest): the real availability occurs near the request/confirmation.
- To be fair to partners, we don’t ask for burst options for every quote; that would create confusion and unnecessary blocks.
How we work (clear and simple)
- You tell us dates, participants, interests.
- We build the custom program and verify the critical availability.
- Once you confirm, we finalize the reservations and confirm the details with the suppliers.
- A few days before departure, you receive the final program (with useful names, times, contacts).
If you have specific preferences
-
Tell us right away (e.g., a winery or area): if available, we include it; otherwise, we propose a similar alternative.
To understand how we work, you can take a look at the reviews: they are the best way to get an idea of our organization and the “Slow” experience.
As you can read on our Home Page:
Money-back guarantee
Upon receiving the details of your program, if you don’t like it you can opt-out and get a refund!
I could tell you that we should be a little more able to live the experiences for what they are, that just because it’s an experience I can’t be 100% sure that it’s completely to my liking until I’ve lived it. It is not a hotel room, where I can guess the color of the bathroom tiles before arriving, it is a world of sensations that everyone is free to live in according to their own sensitivity.
OK, IT’S ALL BEAUTIFUL, BUT ISN’T IT ENOUGH? Ok, I’m in…I accept the challenge! We give you a money-back guarantee!!! Is that not enough?
When you receive the description of your trip or your experience, you can decide to ask for changes or even be fully refunded … and friends as before!
We trust what we offer and we want you to too!
A few days before the start of the Tour, you will receive a program with two very important pieces of information:
- SlowDays Phone Number: Use only during the Tour for any general needs. Problems with participants, problems tracking down a provider, difficulty finding program information.
- Supplier phone number for each experience/service: Use to communicate delays, get assistance with rented vehicles (bike – wasp), and reach them if you have difficulty with GPS, for example.
Tours that involve outdoor activities and still cannot be enjoyed with alternatives.
In case of bad weather, it will be possible to
- Postpone the experience by warning up to 48 hours in advance
or
- Receive a refund of 80% of the amount paid
Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.
These clauses apply only to day tours involving outdoor activities.
For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis. Shifting may result in additional costs or changes to the program.
The reference sites for evaluation are.: 3bmeteo nimbus Meteo-Aeronautica.
SlowDays is a tour operator specializing in the Langhe, Roero, and Monferrato.
We organize day trips and multi-day tours for anyone wishing to discover this region, a UNESCO World Heritage Site since 2014, with the local knowledge of people who live and work here.
Browse our tours on our website, grouped by experience type.
You can book our tours for your preferred dates each year, from early March to the end of November.
SlowDays packages combine several experiences that complement each other in terms of timing and activities. We rarely offer individual experiences: when we do, they are usually more substantial activities that make a complete experience on their own.
Each tour on our website includes a minimum number of participants, a description of what is included, and a per-person price.
When you request one of our tours, these are the steps we take to prepare your quotation and organize your experience:
- We create a quotation based on your requested tour start and end dates.
- Please let us know about any food allergies in advance, as some providers are NOT equipped to accommodate them.
- For each experience, we check the availability of key providers, those with limited availability that we can’t easily replace.
- We also check that the other experiences are available, taking existing bookings for the same date into account, and ensure the timings flow smoothly across the itinerary. If even one experience is unavailable, we may need to find alternatives, rearrange the order while keeping the overall itinerary practical, or ask you to consider another date.
- Once we’ve provisionally held the key experiences for a limited number of days, we’ll prepare and send your quotation.
- We set an expiry date on our quotation out of respect for the providers we work with. This allows us to release provisional reservations promptly so that they can accept other bookings. We appreciate a reply after you receive your quotation. Even a simple “no, thank you” is welcome.
- Once you accept the quotation, we ask for a 30% deposit, or full payment if the tour is approaching, within 30–40 days of the start date.
- When you confirm your tour, we send booking confirmations to the providers for each experience, specifying the dates, number of participants, allergies, and any other information they need to deliver the experience smoothly.
- Around two weeks before your tour, we check the experiences again, prepare your itinerary, and send it to you.
- For packages that include a route or map, we also check the route and any planned stops.
- Three days before the tour, we send a final reminder to the providers, confirming who will be coming, any allergies, the number of participants, and the details of the experience.
- During your tour, we provide a dedicated contact number for support and information throughout your stay in the Langhe.
Hen Party
Yes, within clear limits. We always start with a standard tour and adapt it to your needs where possible. Last-minute requests or very small groups may be subject to restrictions or additional costs.
For our standard bachelorette and bachelor party packages, we can often confirm bookings at short notice, subject to availability on your preferred date.
What we can customize
- Timing and order of the experiences, depending on your preferences and provider availability.
- Combine elements from different packages and add or replace experiences.
- Adjustments for your group’s specific needs, including allergies, preferred pace, and interests.
Conditions and costs
- Changes to timing or the order of activities that involve only logistics do not count as customization and incur no additional charge.
- Combining packages, adding activities, or arranging tailored experiences: a 5% surcharge applies to the package price. Requests are subject to approval, as customization isn’t always possible during busy periods. Booking early helps.
- Customization for individual participants: we do not offer packages consisting of one experience for one person. The minimum for an individual participant is two experiences. If participant numbers vary between experiences, for example, eight people at a winery and six on an e-bike tour, an additional coordination fee may apply.
What affects feasibility
- Advance notice: the earlier you contact us, the more options we can offer and the easier it is to keep costs down.
- Group size: larger groups make it easier to keep prices reasonable; costs may be higher for very small groups.
How to proceed
- Choose the standard tour on our website that best matches what you have in mind.
- Complete the form, including the package link, preferred dates, number of participants, requests or changes, and any allergies.
- We will review your request and reply with available options, any additional charges, and next steps.
Feel free to ask. We will let you know promptly what is possible and under which conditions.
Of course! Room for fantasy!
Let us know what you want to do so it doesn’t interfere with the plans; we’ll frame it as best we can!
We also have packages that include bachelorette party games… if you’d like, we’ll connect you with our guide to prepare and customize them!
It depends.
Often the locations you choose are not exclusive, so it is essential to maintain the respectful behavior of other clients.
We cannot indicate what is allowed and what is not, but we rely on your common sense to avoid unpleasant situations for you as well.
Have you seen one of our packages and think it might be right for you? OK, send the link to your friends right away (I imagine you’ve already started a chat to share ideas) and ask for confirmation…The package says everything you need to know, including the price! Then, after collecting the signatures and setting a date, write to me right away! The sooner you do this, the more confident you’ll be that you’ll get just what you want on your chosen date!
Once I confirm, I will ask you to pay a deposit by wire transfer. Please pay the balance 15 days before the event.
Unless otherwise specified in the packages, the bride or groom’s share is divided among the group.
We cannot provide multiple quotes for a single customer; please decide which package you prefer based on the site description, then request availability so we can block the date and activities for a few days, but only for one package. The quote is already what you find on the site!
If you happen to have to cancel, here are our cancellation conditions
The answer is: it depends!
It depends on the type of tour, whether it involves an overnight stay or not, and on the availability in that period both of us and of our partners and collaborators.
The fact that we are a group implies a greater organizational effort (even for you I imagine!) and therefore it is advisable to contact us AT LEAST 3 weeks before the event, but the sooner the better!
I understand the request, but we can’t confirm the final names of the structures/tasks in advance.
Why
We are not a portal that lists third parties: we organize your tour and choose the most suitable partners from time to time.
- We work with a tested network of suppliers: we test experiences and select those that match the package’s quality, style, and timing.
- Each tour is tailored (dates, number, interest): the real availability occurs near the request/confirmation.
- To be fair to partners, we don’t ask for burst options for every quote; that would create confusion and unnecessary blocks.
How we work (clear and simple)
- You tell us dates, participants, interests.
- We build the custom program and verify the critical availability.
- Once you confirm, we finalize the reservations and confirm the details with the suppliers.
- A few days before departure, you receive the final program (with useful names, times, contacts).
If you have specific preferences
-
Tell us right away (e.g., a winery or area): if available, we include it; otherwise, we propose a similar alternative.
To understand how we work, you can take a look at the reviews: they are the best way to get an idea of our organization and the “Slow” experience.
In all our Bachelorette Party Tour Packages, we indicate the best times to enjoy the experiences to the fullest.
We will also provide directions and suggestions. Choose the package based on the bride’s tastes, the calendar, and maybe even the Weather.
Horseback tours
We cooperate with several riding stables, so the horseback rides are not all done in the same place.
That said, especially for beginners, you need flat, “protected” terrain, and vineyards are not very suitable. In addition to this paramount issue, vineyards are privately owned, and the owners do not always like novice riders who might damage the plants and soil. Among other things, the instructor, in a vineyard, could hardly follow you closely.
In any case, the locations chosen are scenically stunning, mostly forested and will allow you to have a magnificent experience in contact with nature.
It is advisable to have long pants and closed shoes.
Absolutely! Our packages involving horseback riding are designed especially for beginners.
Before each walk, there will be a part in the stables to familiarize yourself with “the vehicle” and learn the basic rules that will be useful to you on the walk.
The timing of this part of the experience will be judged by the instructor, who, of course, is very experienced and will tackle the walk only when you feel you can.
Usually everyone can fully enjoy the experience and there are no problems whatsoever.
Our rides are designed to be suitable for everyone.
In case you are more experienced, you should let us know, and we can point this out to the riding school to make the experience more suitable for your level. With the understanding that the level will still be tested by the instructor.
Tours that involve outdoor activities and still cannot be enjoyed with alternatives.
In case of bad weather, it will be possible to
- Postpone the experience by warning up to 48 hours in advance
or
- Receive a refund of 80% of the amount paid
Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.
These clauses apply only to day tours involving outdoor activities.
For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis. Shifting may result in additional costs or changes to the program.
The reference sites for evaluation are.: 3bmeteo nimbus Meteo-Aeronautica.
Reservations
Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.
Tour details are provided after confirmation and payment (down payment or balance, as applicable).
If you’re not comfortable with what I can choose for you, I can tell you that we’ve been serving happy customers since 2016, and quite a few; there’s proof 🙂
But that’s not enough! If something’s wrong, when you get the details (it NEVER happened!!!), we talk about it and find alternatives (obviously within budget 😛 !) and as available.
1) Send the request
- Click on “Info and reservations” (top or bottom of the tour page).
- Fill out the form by answering questions (best if you indicate data/e, number of people, and any allergies).
2) Check availability
- We receive your request and check the availability of the suppliers/activities.
- We will get back to you as soon as possible with confirmation of feasibility (or alternatives).
3) Confirmation and payment
- After we confirm, you can pay by bank transfer, credit card, or Satispay.
- We will send you the summary of what is included and the next steps.
Important: When you send us your request, you do not purchase a “ready-made” tour. You are requesting the organization of a tour as you have seen, for the date you request and the number of people you will be.
We organize all tours by request, on the date and for the number of participants you indicate.
After you request and we confirm availability, SlowDays sends a quote with a description of the experiences, dates, and number of participants. The quote has an expiration date. To book, you must pay a 30% deposit, as indicated on the quote. We will then request the balance 15 days before the tour starts. For tours starting within 30 days of the requested date, we will require the full balance to book.
Some of our tours cannot be adapted for allergies, intolerances, or dietary preferences such as vegetarian/vegan. This is because we often rely on small cellars or structures that aren’t equipped for these needs.
Please report these needs in advance so we can evaluate any alternative solutions.
Let’s take charge of your request and start building a preventive plan designed for you (our tours aren’t “standard”; each proposal is built around your dates and number of participants).
What we do, step by step.
- Check needs: We check dates, people, and any allergies/intolerances.
- “Critical” supplier availability: wineries, guides, rentals, transfers… Li we option and align timetables with all other activities.
- Route Optimization: If, for example, the best winery is too far from the e-bike rental, we recompose the package by choosing closer suppliers or different times.
- Alternative: If something isn’t available, we choose equivalent options or, if that’s impossible, an alternative date.
- Sending Quote: Once each stage is in place, we send you the quote with an expiration date (out of respect for supplier options).
Times
We will reply as soon as possible with any clarifications. The quote arrives within 3 business days of your request (usually sooner). To speed things up, please include the date/period, number of people, interests (e.g., wine, e-bike, trekking), and any allergies/intolerances in your email.
Slowdays has decided to communicate only by email.
Over time, we have realized this is the only way to give accurate, quick answers to questions and requests.
If you’re interested in learning more, trovi here are our reasons.
Then send your request to claudia@slowdays.it now or fill out the form on the product to get in touch with us!
If needed, we can speak, but we will evaluate it later.
Tours that involve outdoor activities and still cannot be enjoyed with alternatives.
In case of bad weather, it will be possible to
- Postpone the experience by warning up to 48 hours in advance
or
- Receive a refund of 80% of the amount paid
Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.
These clauses apply only to day tours involving outdoor activities.
For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis. Shifting may result in additional costs or changes to the program.
The reference sites for evaluation are.: 3bmeteo nimbus Meteo-Aeronautica.
Trekking
The classic “layered” clothing is always recommended. Even in October, you might find yourself walking around in just a T-shirt — or needing a light jacket on a cool June morning!
Our treks are never too challenging and you won’t have to deal with any major elevation changes. We know that everyone is different, so when booking, you can also tell us, if necessary, if you just want a few short walks or if you want to try your hand at a slightly more intense day.
Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.
Let’s say that the Langhe and Roero have a special charm in spring and autumn. Summer can be quite hot, and hiking may feel more demanding.
I recommend planning this tour from mid-March to the end of June, and then from mid-September until late November.
How does the track-following on your phone work?
We have fine-tuned and time-tested different paths and want to share them with you!
You will receive a track to follow on your mobile. We’ll show you the app to download, take you to the starting point, and guide you with on-screen arrows so you can enjoy the route at your own pace, without fear of getting lost.
The track will also include the dates and stops for your tour.
In some cases, we use Google Maps and send the map with the stages to follow directly in your app.
You don’t have to follow it: it’s just a help. If you have appointments (cellar, lunch, visit), you will naturally have to respect their schedules.
Tours that involve outdoor activities and still cannot be enjoyed with alternatives.
In case of bad weather, it will be possible to
- Postpone the experience by warning up to 48 hours in advance
or
- Receive a refund of 80% of the amount paid
Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.
These clauses apply only to day tours involving outdoor activities.
For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis. Shifting may result in additional costs or changes to the program.
The reference sites for evaluation are.: 3bmeteo nimbus Meteo-Aeronautica.
Our tours are self-guided, so we don’t follow a rigid schedule.
No one is waiting for you at the start of the walk, so we allow some flexibility.
Obviously, the only things we need to respect are the cellar visit time and entry to the Spa (if included), but if you have special time needs, mention them in your request, and we’ll do our best to accommodate you!
Vespa Tours
Our tours are self-contained, thanks to custom, controlled tracks.
However, if you want a more in-depth experience, you can request a guide or companion to accompany you.
No 😊
The full of gas is offered by SlowDays: The Vespa is delivered with a full tank and can be returned without refueling.
How does the track-following on your phone work?
We have fine-tuned and time-tested different paths and want to share them with you!
You will receive a track to follow on your mobile. We’ll show you the app to download, take you to the starting point, and guide you with on-screen arrows so you can enjoy the route at your own pace, without fear of getting lost.
The track will also include the dates and stops for your tour.
In some cases, we use Google Maps and send the map with the stages to follow directly in your app.
You don’t have to follow it: it’s just a help. If you have appointments (cellar, lunch, visit), you will naturally have to respect their schedules.
Tours that involve outdoor activities and still cannot be enjoyed with alternatives.
In case of bad weather, it will be possible to
- Postpone the experience by warning up to 48 hours in advance
or
- Receive a refund of 80% of the amount paid
Please refer to the site’s general conditions for other situations you wish to cancel.condizioni generali del sito.
These clauses apply only to day tours involving outdoor activities.
For multi-day tours with overnight accommodations included, the possibility of moving the entire package will be evaluated on a case-by-case basis. Shifting may result in additional costs or changes to the program.
The reference sites for evaluation are.: 3bmeteo nimbus Meteo-Aeronautica.
Our tours use 125cc vehicles. For this engine size, the B license is fine.
However, the renter requires minimal motorcycle driving experience. In his judgment, if the renter clearly cannot control the vehicle, departure may be denied.
Voucher
They are private and flexible, with no fixed dates; you can do them during the week or on weekends. Some tours may be offered in groups, at the provider’s discretion. For example, truffle hunting can be done in small groups, depending on availability.
Yes. During purchase and when compiling the Form with the requested data, you can enter the recipient’s name, email address, and a short dedication.
Yes. Enter the your email at the time of purchase and he/she will receive it. Alternatively, enter your email and forward whenever you want.
If you need to change the call sign, email us at claudia@slowdays.it with the voucher code, and we will confirm the next steps.
Complete the purchase, then make the transfer and reply to this email with the receipt. Beware of last-minute gifts: credit card payment only. Remember, we only check email and record payments during office hours.
At least 15 days before. If the tour includes an overnight stay, we recommend booking at least 1 month in advance. We confirm availability within 48 hours. In the Langhe, autumn is peak season; keep that in mind when booking.
The voucher is valid for 12 months from the purchase date. Tours are active from mid-March to mid-November.
Our SlowBoxes are designed for at least two people. The price you see on the site is per person.
You can purchase SlowBoxes with an overnight stay for 2 people or multiples of 2.
You can purchase same-day SlowBoxes for 2 or more people without strings attached. If you have special needs, please contact us before purchasing.
PRACTICAL INFORMATION
- EMAIL: If you are buying it for yourself, enter your own email address.
- If you are buying it as a gift, you can:
- enter the recipient’s email address, and we will send the voucher directly to them, or
- enter your own email address and forward the voucher yourself.
Vouchers are non-refundable (subject to legal regulations). If you have any questions, write to us before purchasing.
HOW TO USE YOUR VOUCHER AND BOOK YOUR EXPERIENCE
SlowDays is a tour operator based in Piedmont, in the Langhe, Roero and Monferrato areas.
You have received a SlowBox gift voucher for one or more days of experiences. Our experiences are private, rather than scheduled group departures: there are no fixed departure dates, and you can request to take part on weekdays or weekends, within the voucher’s validity period and subject to availability.
- How can I use it? Email claudia@slowdays.it with your preferred date and order number. We will check availability and arrange your experiences.
- When can I use it? Your voucher is valid for one year, and its expiry date is printed on the voucher. Please book at least 15 days before your preferred date for day tours and at least one month in advance for tours that include an overnight stay. For peak season, from mid-September to mid-November, we recommend booking at least 60 days in advance, especially if accommodation is included.
- You do not need to present the voucher: simply include the order number, consisting of the # symbol followed by five digits, in your booking request.
SlowDays offers gift vouchers, called SlowBox, for specific tours available on the website at the time of purchase. The person buying the voucher is the purchaser; the person receiving and redeeming it is the voucher holder.
FURTHER INFORMATION
- Validity: Vouchers are valid for one year from the purchase date. Due to the seasonal opening periods of most local providers, they can be used for experiences taking place between March 15 and November 15 each year, before the expiry date shown on the voucher.
- Using your voucher: Email claudia@slowdays.it, stating that you are the voucher holder and providing your order number and preferred date. You will receive a quotation with details of the tour purchased. You can confirm the proposed tour and date or request changes. Once you accept the quotation, your booking will be subject to the same terms, including cancellation conditions, as standard packages purchased through our website. A date change requested after confirmation is treated as a cancellation. Rescheduling may be arranged subject to availability and any additional charges applicable to the package.
- Date changes due to bad weather: For vouchers covering outdoor activities only, you may request to reschedule under the bad weather clause (*). If your tour includes an overnight stay, the entire tour cannot be rescheduled for this reason. Alternative or equivalent activities may be agreed upon to replace the outdoor activities, or the tour may be split across different dates so that you can enjoy all included services.
- Date changes due to force majeure: In the event of cancellation due to force majeure, documented illness (**) or serious family circumstances, the voucher holder may request to reschedule the tour. After consulting the providers involved, SlowDays will confirm the rescheduling costs, which may include administration fees and non-refundable prepaid services. These costs will not exceed the total purchase price of the voucher. The holder may accept the new dates by paying the specified charges. If they do not wish to book another date, they may request a refund for the tour, less the same costs. The refund will be paid to the original voucher purchaser.
- Changing participants: Up to four days before the tour starts, the voucher holder may request to change the named participants. SlowDays reserves the right to approve the request after checking that all included services can be provided to the new participants, taking their individual characteristics and requirements into account (***).
- Choosing a different tour: When redeeming the voucher, the holder may choose a different tour from the one originally gifted. SlowDays will confirm the amount paid for the voucher, which can be used towards any other tour available on the website. Once the new booking is confirmed, the standard terms for SlowDays packages will apply, including cancellation conditions.
- Extending the expiry date: You may request a one-year extension from the original expiry date by paying 20% of the voucher’s value, with a minimum fee of €20 per voucher. Alternatively, you may arrange an extension beyond the original one-year validity period by email, without a guarantee of retaining the same experience with the same number and standard of services. Under this second option, we will agree upon an experience of equal value to the voucher, whether or not it is listed in our catalog.
POSSIBLE CHANGES BY SLOWDAYS
SlowDays aims to maintain the experiences as described at the time of purchase throughout the voucher’s validity period. However, the following circumstances may arise:
- Tour changes. If a tour needs to change due to circumstances such as a provider becoming unavailable, SlowDays will seek an equivalent replacement, which will be proposed and explained when the voucher is redeemed.
- Experiences no longer available. If one or more experiences are canceled and cannot be replaced directly, SlowDays will propose alternatives of equal value and a similar type, always subject to the voucher holder’s approval.
- Tour price increases. SlowDays covers any price increase up to 10% of the voucher’s value. The voucher holder pays only the difference exceeding this allowance. For example, if the voucher is worth €100 and the new tour price is €130, the additional payment will be €20.
- Peak season. From mid-September to mid-November, prices may increase and voucher availability may be limited, for example because accommodation is fully booked. The provisions in point 3 apply to price increases. We recommend booking at least 60 days in advance, especially for vouchers that include an overnight stay. Experience availability is not guaranteed. If SlowDays considers that it cannot deliver the service to the expected quality standards, it may propose alternatives.
SlowDays will always uphold the quality of its providers and the experiences published on its website. These conditions are intended to preserve service quality, ensure fair compensation for providers and support the continued operation of the business.
(*) Bad weather: Outdoor activities include e-bike, Vespa, horseback riding and hiking tours. SlowDays uses forecasts from the Italian Air Force weather service, Meteo Aeronautica, as its reference. A forecast probability of rain of 50% or higher, assessed 48 hours before the scheduled date, allows the tour to be rescheduled at no cost to the customer. If bad weather prevents the experience from taking place, we will contact you the day before, when forecasts are more reliable, to agree on a new date, alternative activities or a partial refund. This condition applies only to experiences for which weather conditions are essential. It does not apply to overnight stays or indoor experiences, even when combined with outdoor activities. Please contact us by email to discuss specific circumstances.
(**) Documented illness: Provide a medical certificate confirming the illness.
(***) Checking new participants’ requirements: Before approving a substitution, we may need to check participants’ height for bike allocation, serious allergies or intolerances, age for Vespa tours and any other factors that may affect the successful delivery of the tour.
No problem: The recipient can change the voucher for another experience of equal value.
Click on “Buy or Gift”, choose (if any) the formula from the drop-down menu, enter the email to which to send the voucher (yours or the recipient’s) and complete the payment.
With a credit card, you receive it a few minutes after purchase (also check your spam folder). With a transfer, we send it during office hours once we record the payment.
The recipient chooses the date. Simply email claudia@slowdays.it, specifying the preferred date and voucher code.
When the payment is completed, the voucher is issued directly by the procedure that manages our virtual store.
If you paid online with PayPal or Stripe, the payment after a few minutes is registered automatically. As a result, the voucher will be created and sent to the email address you entered.
If you choose to pay by Bank Transfer, I ask you to send me the transaction details. With this information, I will manually intervene and record the payment; I will initiate the voucher-issuing process. We do this operation during business hours. So if you urgently need the voucher and are purchasing outside office hours, consider that you will not be able to receive the coupon immediately.
In any case, whether you pay by credit card or by bank transfer, you may not see the voucher. It is issued within a maximum of 30-60 minutes after payment. If you can’t find it in the mail or have already checked the SPAM box, write to me. Sometimes your mail filters may have prevented delivery. I always have a copy of the vouchers issued and can send them back to you.
We are a small company and don’t have a call center to bounce you!
Winery tours
Adherence to all safety-related directions given in the winery and communicated by staff is required.
Visitors must not stray from the group during the tour; under no circumstances are unaccompanied tours allowed.
Adults are responsible for children, who must be accompanied at all times.
The winery is not a bar. The producer makes himself available to share his experience and knowledge. If you are not interested in the world of wine and prefer a convivial time with friends, please tell me at the time of the quote. Your tour might be better suited to a typical Osteria or a nice restaurant and perhaps leave the winery visit for a quieter, more suitable time. SlowDays can’t understand the situation and expectations if you don’t share them at the time of the quote. I love to fulfill my clients’ requests and create with the suppliers I work with, experiences that are engaging and fulfilling on both sides.
At the quotation stage, you can always request times other than those we propose. It will be our care to try to accommodate you.
When the tour is finalized and the schedule has been agreed upon and we have sent it to you, it will be your responsibility to adhere to it.
In case you find that you are running late you will have to contact the supplier (I emphasize, the supplier and not us because it is the supplier who is waiting for you) and notify them. Normally the supplier will accept if the delay is small.
When faced with major delays after 30-45 minutes, he may reduce the time devoted to your experience or, in case of even more major delays, cancel your experience.
Remember that it is not ill will on his part, but his day has cadences already agreed upon with other clients or other commitments, and sometimes it is just impossible to deviate.